Ordering Policies, Terms & Conditions

Ordering:

Ideally, every order you place with us is perfect and no one ever makes any mistakes, and everything goes off 100% error free. Unfortunately, mistakes can and do happen…it’s our job to minimize these.  However, we are good and responsible people and we will do everything it takes to make you happy and correct any mistakes in the most efficient manner. We take extreme pride in what we do, and your confidence and trust is of utmost importance to us. So if there is a problem, let's work together in solving it. Customer Service is our first priority at all times. We want you to be a customer for life!

Any merchandise not in stock will be automatically canceled. However, you can specify that we replace any out of stock items with a substitute item of similar design and price by telling us that in the "Comments" section of the checkout page.

Shipping:

Shipments are sent in a plain, unmarked box for your privacy and protection.

Most orders are shipped within 24 to 48 hours of placement. Backorders are not held and any items that are out of stock will be refunded and you will have the opportunity to reorder. All orders are shipped USPS Priority Mail, UPS Ground, or Fedex Ground. The buyer is responsible for all freight charges, insurance, handling charges and customs fees. Most orders are received within 3-10 days in the US.

You will receive email confirmation with tracking numbers once your orders have shipped. To check status of an order you will simply log into our website under your user account and in the upper right you will see “Order History” button, click it and hit the “search button” to view your orders history.

IMPORTANT! When you checkout you agree that you understand the shipping costs are an estimate, and the actual shipping costs could be more, or less than what the shopping cart calculates depending on the weight of the order and the shipping address. You agree to pay the additional shipping costs or have the option of cancelling your order should you wish to do so. In that case, what we do is simply charge your card the difference or reconcile your order and credit your credit card if it's less than what the cart charged you. We will send you an email letting you know this either way after your order has been processed and shipped.

International Ordering & Shipping:
All international orders MUST be paid via Verified PayPal accounts.  There are NO exceptions to this! We assume NO responsibility for your shipments once they have left our warehouse. We accept no responsibility if your items are opened, damaged, and or confiscated by your country’s customs agents etc. Make sure you insure your orders. You the customer are responsible for all freight charges, insurance, handling charges and customs fees.

IMPORTANT!! YOU ACKNOWLEDGE AND UNDERSTAND THAT THE SHOPPING CART SHIPPING CHARGES ARE AN ESTIMATE AND THAT THE FINAL SHIPPING COSTS COULD BE HIGHER ONCE WE GET THE ORDER PULLED, PACKED, AND PUT ON A SCALE WITH THE SHIPPING ADDRESS. YOU AGREE TO PAY ANY ADDITIONAL SHIPPING COSTS THAT MAY APPLY AT THAT TIME OR AT YOUR DISCRETION CANCEL YOUR ORDER. IF YOU REFUSE THE ORDER AFTER DELIVERY ATTEMPTS, YOU WILL BE CHARGED A 25% RESTOCKING FEE. We ship all international orders via US Postal Priority Global Air Mail.

Refused orders:
You will be charged a 25% restocking fee plus all applicable freight and handling charges. Further, the customer will have to pre-pay the re-shipped order. If the fault lies with When in Rome (www.4sextoys.com) the order will be fully credited or reshipped at our expense…hey, we can admit we make a mistake every now and then! If the shipping couriers fail to locate your address we assume NO liability for failed shipments and you agree to pay all re-shipping costs, fees and or refunds due if you cancel the order.

Damages & Shortages:
Any damages or shortages must be reported to support@wheninromedirect.com within 48 hours of receipt of goods. NO exceptions! We will make it right! All merchandise that leaves our warehouse is inspected as it is pulled and packed and is shipped in excellent condition. If the cartons are delivered damaged, opened or re-taped, you MUST file a claim with the carrier at the time of delivery. No exceptions will be made here. Save the original cartons and packaging for inspection by the carrier.

Returns:
ALL SALES ARE FINAL! Due to the ”health related” nature of our products, only manufacturer defects or items with concealed damages as a result of shipping will be authorized for return. The merchandise returned must be in original packaging and free of any and all customer markings, tags or stickers. All returns must have a return authorization number. Unauthorized returns will not be accepted. Any return deemed salable will be subject to a restocking fee or will be returned to the customer at the customer’s expense. Items discontinued by any manufacturer are not returnable and no credit will be issued. Authorizations expire 30 days from the issue date. Email us to obtain a return authorization (RA) number.

IMPORTANT:
ITEMS SOLD BY US ARE SOLD AS ADULT NOVELTIES. THERE MAY BE ITEMS IN OUR INVENTORY THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOUR RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN.

BY ORDERING OUR PRODUCTS YOU HEREBY AGREE TO HOLD When In Rome (www.4sextoys.com) AND ITS AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES, AND OR DAMAGES TO YOUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.

All order inquiries should be emailed to us at: support@wheninromedirect.com