Shipping:

Shipments are sent in a plain, unmarked box for your privacy and protection.

Most orders are shipped within 24 to 48 hours of placement. Backorders are not held and any items that are out of stock will be refunded and you will have the opportunity to reorder. All orders are shipped USPS Priority Mail, UPS Ground, or Fedex Ground. The buyer is responsible for all flat fee freight charges, insurance, handling charges and customs fees. Most orders are received within 1-7 days in the US.

You will receive email confirmation with tracking numbers once your orders have shipped. To check status of an order you will simply log into our website under your user account and in the upper right you will see “Order History” button, click it and hit the “search button” to view your orders history.

International Ordering & Shipping:
All international orders MUST be paid via Verified PayPal accounts.  There are NO exceptions to this! We assume NO responsibility for your shipments once they have left our warehouse. We accept no responsibility if your items are opened, damaged, and or confiscated by your country’s customs agents etc. Make sure you insure your orders. You the customer are responsible for all freight charges, insurance, handling charges and customs fees.

IMPORTANT!! YOU ACKNOWLEDGE AND UNDERSTAND THAT THE SHOPPING CART SHIPPING CHARGES ARE AN ESTIMATE AND THAT THE FINAL SHIPPING COSTS COULD BE HIGHER ONCE WE GET THE ORDER PULLED, PACKED, AND PUT ON A SCALE WITH THE SHIPPING ADDRESS. YOU AGREE TO PAY ANY ADDITIONAL SHIPPING COSTS THAT MAY APPLY AT THAT TIME OR AT YOUR DISCRETION CANCEL YOUR ORDER. IF YOU REFUSE THE ORDER AFTER DELIVERY ATTEMPTS, YOU WILL BE CHARGED A 25% RESTOCKING FEE. We ship all international orders via US Postal Priority Global Air Mail.

Refused orders:
You will be charged a 25% restocking fee plus all applicable freight and handling charges. Further, the customer will have to pre-pay the re-shipped order. If the fault lies with When in Rome (www.4sextoys.com) the order will be fully credited or reshipped at our expense…hey, we can admit we make a mistake every now and then! If the shipping couriers fail to locate your address we assume NO liability for failed shipments and you agree to pay all re-shipping costs, fees and or refunds due if you cancel the order.

Damages & Shortages:
Any damages or shortages must be reported to support@wheninromedirect.com within 48 hours of receipt of goods. NO exceptions! We will make it right! All merchandise that leaves our warehouse is inspected as it is pulled and packed and is shipped in excellent condition. If the cartons are delivered damaged, opened or re-taped, you MUST file a claim with the carrier at the time of delivery. No exceptions will be made here. Save the original cartons and packaging for inspection by the carrier.